By using this website ( https://cheminovas.com/ ), you agree to the terms below. These are provided to ensure both Drugs & Chemicals and the buyer are aware of and agree upon this arrangement to mutually protect and set expectations for our products and services.

Stock Availability:

We keep accurate stock counts on our website, but from time to time, there may be stock errors, and we might not be able to fulfill all your items at the time of purchase. In such cases, we will fulfill the available products and contact you to see if you’d prefer to wait a few days for restocking of the items or if you’d rather us process a refund.

Shipping Costs

Shipping expenses are determined at checkout, based on the weight, dimensions, and destination of the items in the order. Payment for shipping will be collected at the time of purchase. This amount will constitute the final shipping fee payable by the customer.

Packaging:

We prioritize professionalism and discretion. All orders are carefully packaged in a plain brown box with no markings or logos on the outside. The only visible information will be the shipping label and customs details (if international).

Delivery and Transit Time:

Custom Products – Estimated 1-day processing time. If there is an issue or it will take longer, we will contact you with details.

Ready-to-Ship Products – Items that are pre-made and ready to ship will typically ship within 1-2 business days. If there is an issue, we will contact you.

United States: Average transit time is typically 2-5 days.

International Shipping: We ship to many countries. You can verify if we ship to your country by entering your shipping address in your cart. Packages are shipped via First-Class Package International Service.

International packages typically take 5–7 days to arrive, but could take longer. Since the courier does not guarantee specific delivery dates, we cannot guarantee your delivery date.

Customs and Import Taxes:

Import duties and taxes for international shipments will be prepaid, without
any additional fees to be paid by the customer upon arrival in the destination country

Buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays or damages caused by customs. We have taken steps to verify the safety of shipping destinations. It is your responsibility as the buyer to pay the required taxes and be aware of your local, regional, and national laws. Orders that are confiscated, damaged, or mishandled by customs will not be refunded.

Lost or Missing Packages:

Once we ship a package, we’ll provide you with a tracking number that includes its current location. You should track your package using the tracking number provided. If you have additional concerns, please contact us, and we will reach out to the shipping carrier. If any package appears lost or missing, please contact us immediately with the tracking information.

Delivery Information:

Prior to purchasing, please verify all information is accurate, including apartment numbers, P.O. boxes, zip codes, and spellings.  

Returns & Exchanges:

Cancellations for Ready to Ship products will be accepted before a shipping label is created.  Please note that ready-to-ship items may be shipped the same day the order is received.

Due to the nature of our products, we do not accept returns or exchanges. Regardless if the product has been used or not. Please read all descriptions, review the size charts, and familiarize yourself with our firmness guide before ordering.  

If you have any problems with your order, please contact us, and we will work with you to resolve the issue. If there are significant issues not noted in the product description, we will, at our discretion, offer a partial refund, offer store credit, or offer other remedies at our discretion.

In the extremely rare instance that we decide to provide a full replacement product, the replacement will match the original order as closely as possible, subject to availability. Changes to size, firmness, colors, or options will not be allowed. The original received product will also require documented destruction before any replacement is sent out.

Change Of Delivery Address:

For change-of-delivery-address requests, we can update the address at any time before the order is dispatched.

Delivery Time Exceeded:

If the delivery time has exceeded the forecasted time, please contact us so that we can
can investigate.

For all customer service enquiries, please WhatsApp or email us at;

• E-mail: contact@drugsandchemicals.com 

• WhatsApp: +1 (828) 375-3500